Case Management can be to deal with complex cases and flows, but also small simple cases. Common to both types is the desire to create order and that cases are handled within the intended time.
A “case” is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve resolution of a problem, claim, request, proposal, development or other complex activity. It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages.
Case Management with Easit
Easit develops software and processes for orderliness. With Easit’s Enterprise Case Management System, you can streamline your business by keeping track of all the cases and deviations in the organization.
With Easit Business Process Suite (Easit BPS™) you will have a Enterprise Case Management System for the entire business. Our products are web-based and therefore our products are available to anyone with a web browser. We offer our customers a flexible business model for both licensing and operation.
Different needs – one system
Our systems are configurable and scalable to suit the different needs of companies, government, counties and municipalities. All Easit products can be integrated with existing systems.
To avoid building a system that is unwieldy and complex to use, our product consists of several independent modules. You can start with a small system that is easier to implement and use, and then expand your Case Management or Deviation Management Systems from Easit. Our products are used for IT support, customer service and quality work.
”Time savings in the form of a good workflow, efficiency through integration with our internal billing system and detailed statistical data that provides outstanding opportunities for follow-up. There are many advantages with Easit HelpDesk™.”
Peter Berg, Umeå kommun.
Easit’s product philosophy
Easy to use
All Easit’s products are easy to implement and use. Many features can be configured by our customers.
Easit offers all customers an efficient training of the system. Customers can then manage, administer and configure the software on their own.
Our products are licensed per company and manager. The number of end users is therefore unlimited.
Buy or rent
Choose whether you want to rent the software as a cloud service or purchase the software and take care of operation yourself.
Our products for Case and Deviation Management
Our ITSM tool where you handle your support requests and IT equipment according to ITIL. Verified for 10 ITIL processes.
Our Case Management System for internal or external customer support. Improves quality and simplifies customer dialogue.
Our Deviation System for quality control. Let no deviations fall between the cracks.
Easit Add-On Modules™
Web-based modules for increased functionality – put together a system that suits your business.
Easit Self Service™
Let your customers and employees register deviations and improvement suggestions through our self service portal.
Integrate Easit’s products
with your existing systems.