The user in the center
We have started a long-term effort to improve Easit BPS ™ from a general user perspective. Our ambition is a working tool that is easy to learn, easy to remember, effective, safe and subjective. In short, “Usability” according to ISO 9241:11.
The emphasis of the news in the October release is primarily visual. The plan is to focus on improved information and interaction design in future releases. The journey has begun, and we still have a ways to go. Some changes will simplify usage already today, and they exemplify what we want to do more of in future releases.
One of the most powerful features for reducing noise is being able to search and filter. We have introduced some improvements of the search functionality in the system. We believe that many users will appreciate the new filtering capabilities.
Over time, we want to allow more users to gain control over their own work situation without the risk of making mistakes. That is what we call democratization. Personal settings are now separated from the control panel, and each user can choose how the save buttons are displayed – two examples of democratization.
Part of the ambition of usability is about teaching the user how the system works, directly in the application. In this release we see the beginning of this functionality.
Belt and suspenders
You can now navigate to specific views in three different ways: via a left menu, via so-called breadcrumbs or more traditionally via the “tabs“.
News for designers
The administration of event handlers has been greatly simplified by the fact that it is now possible to filter on different parameters in event handlers. It is possible to filter on:
- item type
- modified field
- field rules
- enabled or disabled event handlers
This new filtering is very useful if you want to find out which event handlers are available on incidents and with a particular action, such as automatic email.
Now, only event handlers for one module are shown at a time. Some fields display explanatory information when hovering over the fields in the list. For example, you see how the event handler is configured by hovering over the action in the event handler list.
It is also possible to search for words in eg. name, description and actions.
You can also get a simple summary of the event handler list by exporting the list to Excel format.