Integrate Easit Case Management
Does your company use both Easit Case Management System and ComAround Knowledge™ for self service? Then there is opportunity to make the job for your end users even more efficient!
• Saves time and resources for the end user.
• Simpler and more efficient Case Management.
• Faster support with login in a single system.
• Case registration directly in self service.
By integrating the two systems the Case Management becomes even easier and faster. The features of both tools are accessed from a single interface, in the self service portal. Instead of logging in twice you just need to sign in once and still be able to reach everything to manage your support requests.
The ability to register the case directly from the self service portal and then also follow the development of the case, saves both time and resources for the end user.
The integration also leads to lower costs for support at your company because they get fewer cases due to easy access to self help.
ComAround can also be used for cases registered in Easit BPS™. As a manager, you can search and link articles in ComAround to the solution on the case, and in that way provide quick help to the end user.
Safe and efficient support
When you are looking to purchase a Case Management System or a self service system, it’s often because you want an even more efficient support.
If you choose Easit Case Management or ComAround Knowledge™ self service and already own one of the solutions, feel confident from the beginning. You have the option of a complete and functional integration between the systems which results in that you will deliver a simpler and more efficient support to your end users.
Your possibilities with an integration
The integration of Easit and ComAround Knowledge™ is simple. As user, you are presented with ready-made Iframes which give users access to “Register request” and other functions directly on your PC or tablet.
If you want to know even more – call or email your contact person at Easit or ComAround. You can also reach us at firstname.lastname@example.org and +46 (0)771 25 00 00. We look forward to hearing from you.