When we at Easit talk about Case Management and why you should invest in our Case Management System, the obvious answer is orderliness. By having structure, you also make it easier to see the current status and trends in your business. One of the main goals of Case Management is to move from being a reactive business to become a proactive one, where decisions on changes and improvements are based on facts. Using Easit Dashboard™, Easit customers have the ability to make informed decisions based on trends and actual figures.
Easit Dashboard™ enables you to visualize the actual key performance indices that are important to your organization, which means that it is easier to quickly make good decisions when some action is needed.
To keep track of key performance indices is important in all industries. In IT, ITIL has long referred to the aim of dividing the Case Management into processes such as Incident, Problem and Change. The main purpose of the Problem process is to analyze and identify recurrent problems that need to be addressed in the short term with a temporary solution (workaround), and in the longer term with a change request (Change).
In customer service organizations, it is important to capture the number of cases coming in, and based on these numbers to plan the staffing for a day, a week or a month.
When dealing with quality work and deviations, it is important to be aware of recurring trends to be able to deploy quick solutions, so that mistakes are not repeated.
Easit Dashboard™ is an Add-on Module that enables your organization the ability to get a quick visual presentations of different key performance indices. A dashboard can be displayed on “My Page”, a TV monitor, projector, tablet or mobile phone. The information provided in the dashboard will have a clear signal value for the state of e.g. a specific business process or a production unit.
With Easit Dashboard™, you can:
- create custom dashboards that contain one or more types of charts.
- get clear and relevant bases for your decisions.
- visualize your dashboards within the application (browser).
- use dashboard links to get instant access to your dashboard in your mobile phone or tablet without logging into the system.
- have role-based, access driven dashboards.
- expand and customize dashboards to suit your own needs.
Dashboards are used, among other things, to measure: speed, load, volume per unit of time, thresholds etc. Create custom dashboards with Easit Dashboard™ and get an updated visual presentation of the current situation of your business.