With Easit Self Service™ you can create a self service portal for internal or external use, thus reducing the work load on your support and intercept deviations and improvement suggestions from customers and staff.
As a logged in user, you can:
– Getting a fast and clear overview of your ongoing cases.
– Easily register new cases, deviations and suggestions.
– Get answers to common questions by searching the FAQ.
One way in!
With Easit Self Service™ the focus is on the customer/end user who needs to file a support case or question. The self service portal gives the customer/end user “One way in” – whether it be an IT, Real estate or HR issue. During the registration process, the customer/end user gets clear information about the data needed for different types of cases and is guided via simple selections.
When a case is closed, the end user is given the opportunity to complete a survey with feedback on how he/she experienced the handling of the case.
Many of Easit’s customers feel that a lot of time is spent responding to the status of different cases because the end users want to know the progress of their cases.
With Easit Self Service™, we want to give the customer/end user the opportunity to seek answers in an FAQ or previously solved cases and at the same time provide ongoing status updates on a case.
With Easit Self Service™ the customer/end user is given an easy way to report all their transactions instead of spending time on solving their own problems. Clear information and guidance through templates lowers the threshold for reporting a case. Easit Self Service™ also works on mobile devices in order to facilitate the registration of cases wherever you are.
“We already have a portal/intranet” – many of our customers already have an existing intranet or portals to manage internal communication. Easit’s self service portal can then be integrated with the customer’s existing intranet/portal solution via iFrames or using direct links.
For the successful introduction of a self service portal in an organization, our experience is that it is important that the customer/end user is introduced to the meaning and purpose of the self service portal. We therefore advise our customers to initially market the benefits and advantages of the self service portal to their customers/end users.