Digital innovation and efficiency with Easit GO
Kristinehamn municipality is a role model in digital innovation and the use of technology to improve business processes and citizen service. By using Easit GO as both a service management platform but also, and perhaps above all, as a process engine and integration platform, the municipality has digitized, automated and streamlined a number of important functions.
From integrations with the Microsoft ecosystem to the development of customized solutions, Easit GO has become a central part of the municipality's work to meet the challenges of the future.
Challenge: The need for a flexible platform
Kristinehamn Municipality started using Easit GO as a case management tool but soon needed a solution that could handle more and more complex needs.
The municipality looked at other options on the market, but realized that no other platform could match Easit GO in terms of flexibility and autonomy.
With Easit GO , the municipality was able to build and customize solutions on its own, without depending on expensive consultants. This enabled faster and more cost-effective development of business processes.
"We realized that the systems we were testing were too rigid and expensive to adapt. With Easit GO , we regained control and were able to start developing ourselves, which is invaluable to us," says Michael Örnstedt - Head of Digital Development - Kristinehamn Municipality
Solution: A platform that adapts to needs
Easit GO is currently used in and for processes throughout Kristinehamn municipality, making it a central part of the organization's operations.
The flexibility and ease of use of the platform has enabled the municipality to develop solutions itself that would previously have required expensive external inputs and/or niche systems.
Here are some different examples of uses:
Integrations and automation solutions
The municipality has created integrations with Microsoft 365, Telia's product catalog, financial systems, population registers, Kivra, SMS, etc. which enable smooth flows and reduce manual work. One example is a solution for changing PIN codes in access control systems - a function that was developed in a day and has saved significant time for both employees and visitors.
"That's what's so great about Easit GO - when we need something new, we can develop it quickly and in a way that really suits our business," says Rasmus Skagersten - Digitization Developer - Kristinehamn Municipality
Digitization of meeting bookings
To manage meetings that require special confidentiality, the municipality has developed a solution that integrates with Kivra. Through this solution, meeting invitations can be sent securely and GDPR-compliant, while detailed information can be linked to Easit GO. In addition, bookings are created in calendars and access codes are generated. All with high confidentiality. This has been particularly useful for social services and other administrations that handle sensitive information.
Automated notifications and self-service
Automated notifications via Teams have streamlined everything from IT support to employee management. Another example is an integration with Telia that automates the ordering, management and delivery of phones. Employees can initiate and follow their cases themselves, reducing the need for manual administration.
Visitor system for the municipal building
When the municipality needed a new visitor system, they developed their own solution in Easit GO to better integrate it into their operations. Visitors can now easily register via kiosks, and employees can manage bookings via the platform. The solution has saved both time and costs, while being adapted to the municipality's specific needs.
"It's impressive how quickly we were able to develop a visitor system that not only solves our needs, but also adapts to different usage scenarios," says Michael.
Results: Increased efficiency and freed up resources
By using Easit GO , Kristinehamn Municipality has not only been able to digitize its processes but also free up resources. Previous projects that could take months to implement can with Easit GO be solved in a few weeks or even days sometimes - entirely with their own resources. The automation of administrative processes has allowed employees to focus on core business instead of routine tasks. For example, an automated solution for IT orders has replaced the need for a full-time position.
"Easit GO has helped us free up time that we can use to provide better service to our citizens instead of getting bogged down in administrative work," explains Rasmus.
The municipality has also reduced its dependence on external consultants. With Easit GO , new features can be developed quickly and without significant costs. This independence has been crucial in meeting both financial and operational challenges.
Working with Easit: A strong partner for innovation
Kristinehamn Municipality describes the collaboration with Easit as unique. The flexibility of the platform and Easit's quick response have enabled several successful projects. With a combination of technical support and responsiveness to the municipality's needs, Easit has become more than a supplier - they are a partner in the municipality's digital journey.
"We see Easit as part of our innovation journey. They listen to our needs and deliver solutions that not only work, but also exceed our expectations," says Michael.
The future - Expanding the contact center solution
Going forward, Kristinehamn Municipality plans to expand its contact center solution, where Easit GO will play a key role. The goal is to create a centralized solution that can handle everything from citizen contact to internal processes, with advanced features for automation and rule management.
"We look forward to using Easit GO even more to improve our service and create efficient solutions that benefit both our employees and citizens," concludes Rasmus.
With Easit GO as a base, Kristinehamn municipality is well equipped to meet future demands for digitization and streamlining, while continuing to deliver high-quality service to its citizens.
Henrik Resare
Commercial Product Manager
henrik.resare@easit.com
070-249 36 06