E-guides

Den här guiden hjälper er att bygga och förvalta en servicekatalog som är användarvänlig, affärsrelevant och hållbar över tid.

Kontinuerlig förbättring — eller Continual Improvement — handlar om att regelbundet utvärdera och utveckla processer, tjänster och arbetssätt för att höja kvalitet, effektivitet och kundvärde. Genom att arbeta strukturerat med

De flesta organisationer har många leverantörer – men få har full kontroll. Information ligger utspridd i Excelark, mejltrådar och mappar. Det gör det svårt att följa upp SLA:er, identifiera risker

More and more organizations want to combine the power of IT Service Management (ITSM) with the speed and flexibility of DevOps and Agile. The challenge? These worlds sometimes have completely different ways of working, languages and goals.

Many organizations struggle to manage internal matters via email, Teams conversations, post-it notes or verbal agreements. This leads to duplication of effort, missed tasks, long response times and no overview.

IT risk management is the process of identifying, assessing and managing risks that may affect an organization's information systems, availability, data or business continuity.

With a clear risk management process you create security, follow

Suggestions for improvement are an important part of business development.

By taking advantage of employees' ideas and observations, you can continuously improve your processes, services and ways of working.

A structured process makes

Managing work environment deviations is a key part of systematic work environment management (SAM).
By capturing and following up on deviations - such as incidents, accidents and deficiencies - you can

Employment management is about giving new employees a good start, managing changes during their employment and ensuring a safe and structured exit.
With clear processes for onboarding, offboarding and changeboarding

Asset management is about having structure and control over all the organization's assets - not just IT. It can be anything from real estate, vehicles, machinery, and production equipment to licenses, intellectual property

PM3 governance is about creating a clear structure for interaction between business and IT. By defining management objects, roles and responsibilities, PM3 enables efficient and sustainable management

Implement Service Asset and Configuration Management (SACM) to effectively manage and control IT assets and configurations.

Optimize your supplier management with Supplier Management - improve service quality, reduce risks and build stronger partnerships.

Get started with Enterprise Service Management (ESM) and streamline service delivery, improve processes and increase collaboration in your organization.

Structure and manage your IT services smartly with Service Portfolio and Service Catalogue Management - stronger overview and better business support.

Implement Service Request Management to streamline the handling of user requests and improve service delivery in your organization.

Explore ITIL 4 and improve your IT services with flexible, modern methodologies such as Agile, DevOps and a focus on business value.

Create clear and measurable service levels with Service Level Management - improve customer satisfaction and ensure IT services meet business needs.

Improve IT resilience with Problem Management - find and eliminate root causes of incidents for fewer disruptions and smoother operations.

Maximize knowledge sharing and efficiency with Knowledge Management - create structure, avoid knowledge gaps and improve decision-making.

Get control of IT incidents with Incident Management - address problems quickly, reduce disruption and learn from each incident.

Improve IT operations with Event Management - monitor and analyze events for fast problem resolution and increased system stability.

Create clarity and efficiency in IT collaboration with OLA and Underpinning Contracts (UC) - define roles and optimize internal processes.

Take control of your contracts with Contract Management - streamline processes, increase transparency and ensure the right terms.

Optimize your change processes with Change Enablement - manage change quickly and securely for stable IT operations.