Every month, your service desk handles a number of cases that it has handled before. VPNs that are having problems. Specific applications that are crashing. Network problems in a specific office space. The agents know the solution by heart – because

Most service desks report SLA compliance on a monthly basis. This is a reasonable measure of whether the process was followed on time. However, it tells you nothing about whether the problem was actually resolved, whether the user was

According to Gartner, a large majority of European companies will actively repatriate their data to European soil within the next few years. This is not a niche trend – it is a

New research shows that employees lose hours every week to sluggish IT systems and slow processes. But for organizations that manage business support in silos, the hidden cost of IT inefficiency is significant

Last week, Easit was selected as one of six finalists in the Ceres AI Championship – a group-wide competition across the Ceres portfolio. Ceres is a sub-portfolio within Vesta Software

There are service desks that handle cases and then there are service desks that drive the business forward. The difference is rarely the technology itself. It's about how mature the processes are, how measurable

A completely impractical yet thought-provoking guide to the Easter holidays is here. Chocolate eggs are hiding in gardens, families gather around decorated tables, and Easter bunnies deliver sweets with impressive levels of service. But

On March 24–25, Sweden's support and service community will gather at the Service & Support in Focus conference, organized by the Support Services Institute (SSI). It is an important meeting place for those of you who work

The EU's cybersecurity and critical infrastructure regulations place high demands on organizations, but many miss the fact that the answer to a large part of these requirements already exists in their existing ITSM processes.

Most organizations make one of their most important strategic decisions without realizing it. Every time a new need arises – and the solution becomes yet another SaaS tool – they choose

There is an easy way to test how far an organization has actually come in its digitalization: look at what happens when someone starts – and when someone stops.

Support has long been considered an operational function, but in modern organizations it is a strategic source of information. When support is linked to services, suppliers and business data, it becomes a decision-making basis for

Date: November 24–25 Location: Bergendal, Sollentuna The Designer Days are our forum for those of you who work with building, developing and managing solutions in Easit GO. Over two days we will

Many organizations aren't stuck because they chose the wrong ITSM system. They're stuck because the systems can't be changed as the business grows. That's a crucial difference.

ITIL 5 is the next step in the development of ITIL and builds on previous versions to meet today's demands for digitalization, rapid change and increased automation. The focus is on

The traditional model of first, second and third line support has long been the norm in IT and business support. It is based on a clear division of responsibilities where cases are handled in stages, often with

As businesses digitize more processes, it becomes increasingly important to understand how data, objects and flows are connected. Not just in an Excel list or documentation – but visually and easily understandable

A pattern that became clearer and clearer in 2025 As we summed up 2025, we saw the same pattern emerge in customer dialogues, RFIs, procurements, networking meetings and forums. Organizations, both private and public,

As we approach the end of 2025, we would like to take a moment to reflect on the past year. A year characterized by development, new ideas and a desire to

NIS2 stress? You already have the solution with Easit GO and Easit IO The date is approaching. On January 15th, it is time for the new cybersecurity law to come into effect in earnest.

Most major incidents are not caused by mysterious hackers, but by changes. Incorrect updates, lack of communication or inadequate risk assessments are often the direct cause of downtime,

In part 1, we described why Design Hub was created and what need the solution addresses.

Now we'll go further and explain how Design Hub works, what features are included and why

We are looking for someone who wants to work as a Support Technician in a Swedish product company where the customer experience is at the center. At Easit you work with customer support, advanced troubleshooting and configuration in our products

From information chaos to structure — and a platform that enables faster problem solving Organizations don't drown from a lack of information — they drown from the abundance of it. Emails, meetings, chats, attachments

Reflections, meetings and innovation that continue long after the days at The Winery It has now been a week since the Easit User Conference 2025 but the feeling from the days at The Winery Hotel is still there

After two intense and inspiring days at the eGovernment Days 2025, we sum up the experience with a warm feeling: the public sector wants to move forward, and they want to do it in their own way –

Easit is participating in the ITSM Summit 2025 – but our message is not about technology trends or complex projects. We are talking about something completely different: independence, control and the opportunity to shape your

A lot has happened since we gathered in November 2023. This year you will get an update directly from the source when Jesper and Jonas take the stage to talk about

Launch of Easit IO – and the Capture application At this year's user conference, we present the next big step in our product development: Easit IO. IO is our new platform for organizations that need

AI holds great promise. But the real impact comes when AI is allowed to operate in structured processes, close to the business and in the systems you already use. That's why the collaboration between Easit and Ebbot feels

Every product has a story. But the journey behind Easit GO is more than a technical development line – it’s the story of culture, courage, reinvention and movement over time.

In it

Another speaker at this year's user conference is Staffan Uhlmann, who will shed light on a question that many are wondering about - how do we ensure our NIS2 compliance when the deadline on the 15th

When a system change becomes more than just technology — that's when the real journey of change begins. At this year's user conference, we get to listen to Monica Larsson from Jönköping Municipality, who offers a

It takes energy, curiosity and a good dose of warmth to hold an entire conference together and create that feeling that makes the days both memorable and

Camilla, one of our most experienced product and system specialists, will hold an inspiration session filled with concrete tips, smart solutions and best practices for how you can get even more out of

"What makes some businesses succeed with digitalization, automation and now AI – while others seem to be stagnating?"

At this year's user conference, Pontus at Easit steps up
to the stage to talk about something that changes
how we integrate systems – GO Connect with JSON.

At this year's user conference, we will be visited by our partner ECIT AS, who will show how technology and innovation can be translated into real value for customers. Under the heading "From technology to value"

We are proud to welcome Gurra Krantz to our inspiration session. With over 45 years as a sailor, four round-the-world races and participation in the America's Cup, he is one of Sweden's most

One of the highlights of this year's user conference is listening to Michael Örnstedt and Rasmus Skagersten from Kristinehamn Municipality. They share how the municipality has, in a short time,

In recent years, Linnaeus University has taken major steps to streamline its operations and create smarter workflows with the help of GO. By combining technical expertise with a clear

We are proud to welcome David Scharfstein as one of the speakers at this year's user conference. David represents Brilliant Future AB, a company that has been helping organizations for over 20 years

It's about more than comparing features in a requirements list.

That we are more than a supplier.
That Easit GO makes everyday life easier.
That you get control, flexibility and can develop yourself – without getting stuck in expensive,

On November 19–20, Sweden's largest meeting place for the digitalization of the public sector – e-Förvaltningsdagarna – will gather in Stockholm. Of course, we at Easit will be there as an exhibitor!

When we talk about service management, it's easy to get caught up in structures, processes and tools. We love drawing flows, setting KPIs and talking about automation and digitalization. And