We are pleased to present David Scharfstein from Brilliant Future 📢

We are proud to welcome David Scharfstein as one of the speakers at this year's User Conference.

David represents Brilliant Future AB, a company that for over 20 years has helped organizations develop their customer and employee relations through data-driven insights, analysis and measurement.

With his expertise in customer experience, David will take us into one of the most topical issues of the moment.
What is the role of the customer service agent in an era where AI and automation are increasingly present in the customer experience?

David says the answer is clear - empathy. Technology can streamline and free up time, but it's the human ability to listen, understand and care that determines whether a customer relationship is strong and long-lasting. During his lecture, he will share experiences and examples of how companies can combine the possibilities of technology with genuine meetings to create real loyalty.

Backed by Brilliant's unique offering - which provides organizations with tools and insights to improve both the customer and employee experience - David highlights why empathy is not just a "soft" factor, but a crucial competitive advantage in an AI and technology-driven world.

This is a session that will both inspire and challenge you, giving you new perspectives on the future of customer service and how you can complement Easit GO with Brilliant's solutions.

If you have not yet registered, there are still some places available. Read more and sign up here